Claims for damaged merchandise and shortages must be reported immediately to 1stSource and to the freight carrier if applicable. Please contact 1stSource at 877-338-9403 for assistance with freight claims.

All returns are subject to a minimum 15% restocking charge and must be approved by a representative of 1stSource within 30 days of purchase.

A returned goods authorization number must be obtained from 1stSource prior to the return of goods. Please contact customer service at 812-288-7466 to obtain authorization number.

Please note:

  • Special order merchandise is not returnable.
  • Defective products under manufacturer’s warranty will be repaired or replaced at our option.
  • Some open electronic products are not returnable.

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